PLANET DOG FAQS

At Pack Leader we are passionate about dogs, cats and other furry animals, and we love speaking with pet lovers. Your peace of mind is our most important goal. If your question is not answered in our FAQs, or you want to chat with our Customer Care Team, please drop us an email on info@packleader.co.za.

What is Orbee-Tuff?

Orbee-tuff is a plastic we developed and has no latex in it. It’s a thermo plastic elastomer (TPE) to be precise, but instead of using any of the chemical softeners (such as Phthalates or BPAs) used in vinyl and other plastics we use White Olefinic oil to soften, which is very much like Baby oil and completely safe. We also add a small amount of essential Peppermint oil. Our toys have been tested and shown to be non-toxic many times since Orbee-tuff was introduced 10 years ago.

We take pride in working to make our toys just as safe for our furry children as the human ones. They should be fine for you and your dog.

How do I remove my new toy's hang tag?

We suggest grabbing the hang tag in the middle and yanking up. Quickly pulling the plastic tags out through the Orbee material, as it doesn’t cause any harm to the products. This method doesn’t leave any plastic pieces sticking out. Please do not cut the hang tags, this will cause plastic pieces to remain in the product.

Are all of your products made in the USA?

100% of all our toys and treats are made in the USA!